1. Acceptance of terms
These Terms of Use ("Terms") govern access to and use of the KlimaGrid website (the "Site") and associated services (the "Services") by any visitor, individual user or installer ("you", "User"). By accessing the Site, creating an account or using the Services, you acknowledge that you have read, understood and unreservedly accepted these Terms. If you do not accept these Terms, you must immediately stop using the Site.
2. Service description
KlimaGrid is an independent matching platform operated by [KlimaGrid S.à r.l.], with its registered office in Luxembourg. The Site connects individuals residing in Luxembourg ("Requesters") with companies specialised in installing renewable-energy equipment ("Installers"), including photovoltaic systems, heat pumps, storage batteries and EV charging stations.
The Service is free of charge and without commitment for Requesters. Installers may subscribe to paid plans described separately. The Site also provides estimation tools (Klimabonus calculator), informational content and a messaging area between Requesters and Installers.
3. Intermediary role and limits
KlimaGrid acts solely as a technical intermediary. KlimaGrid is in no event a party to the contracts entered into between Requesters and Installers. Quotes, installation works, commercial warranties, statutory warranties, after-sales service, commissioning, grid connection and any contractual obligation are governed exclusively by the direct relationship between the Requester and the Installer they choose.
KlimaGrid does not select Installers based on exhaustive qualitative criteria. The registration of an Installer on the Site is neither a recommendation nor a guarantee of the quality of their services. It is the Requester's responsibility to verify the Installer's references, certifications and insurance before entering into any commitment.
4. Eligibility and capacity
Use of the Site is restricted to adults (18 years or older) with full legal capacity. Requesters must own or occupy real property located in Luxembourg, act on their own behalf or on behalf of the household they are responsible for, and have the right to request quotes for the works concerned.
Installers must be legally constituted companies, hold the required administrative authorisations (including Klimabonus approval where applicable) and the professional insurance mandatory under Luxembourg law.
5. User accounts
Account creation is done by email via a magic-link system: no password is required. You are responsible for the confidentiality of your email address and for access to your inbox. Any action taken from your account is deemed to have been taken by you.
An email address can only be linked to one account. Accounts are personal and non-transferable. You undertake to provide accurate information upon registration and to keep it up to date. KlimaGrid reserves the right to suspend or delete any account containing manifestly false information.
6. Quote requests and matching
When you submit a quote request as a Requester, your contact details and project specifications are transmitted to a limited number of Installers selected based on their declared service area and availability. You then receive quotes directly in your personal area.
You remain free to compare, accept or reject any quote. No contractual commitment is formed until you have signed a quote or a contract directly with the Installer. A quote request can be cancelled at any time via your personal area.
7. Klimabonus and financial estimates
The Klimabonus calculator and the estimates displayed on the Site (annual savings, payback period, communal supplement, etc.) are provided for indicative purposes only. They are calculated based on the subsidy scheme in force at the time of consultation and on default technical assumptions.
The actual benefit of the Klimabonus depends on compliance with the eligibility conditions set by the Luxembourg Ministry of the Economy, which may evolve without notice. The estimates do not constitute a commitment to pay a subsidy, financial advice, or a contractual quote. For any financial decision, consult a qualified advisor and the official sources.
8. Messaging between users
The Site provides a messaging service for direct exchanges between Requesters and Installers in the context of a quote. Messages are retained for traceability, moderation in case of reports, and legal compliance, in accordance with our Privacy Policy.
The following are prohibited within the messaging area and on the Site more generally: any unlawful, defamatory, discriminatory, harassing, fraudulent or indecent content; any unsolicited commercial communication unrelated to the current project; any attempt to circumvent the platform to remove the transaction from its rules. KlimaGrid reserves the right to moderate, suspend or delete any manifestly abusive message.
9. Installer-specific obligations
Installers undertake to respond to requests allocated to them within a reasonable time, to provide quotes compliant with Luxembourg regulations (mandatory mentions, prices excl./incl. VAT, period of validity, etc.), to honour the commitments made in their quotes, and to comply with all legal obligations applicable to their activity (VAT, social security, employment law, technical standards).
Each Installer is prohibited from: abusively soliciting Requesters, transmitting a Requester's contact details to a third party without consent, engaging in unfair competition against other Installers on the platform, or fraudulently obtaining leads (fake accounts, manipulation of the allocation system). Any breach may result in immediate suspension or termination of the account.
10. Communications and emails
By creating an account, you agree to receive the transactional communications essential to the operation of the Service: request confirmations, new-quote notifications, received messages, security alerts, etc. These emails cannot be disabled while your account is active.
Marketing communications (newsletters, tips, offers) are sent only with your explicit consent, collected at registration or via your preferences area. You can withdraw this consent at any time from your personal area or via the unsubscribe link in every marketing email.
11. Intellectual property
All elements of the Site (architecture, text, graphics, logos, source code, database, calculator) are protected by intellectual-property law and remain the exclusive property of KlimaGrid or its licensors. Any reproduction, representation, modification or exploitation, in whole or in part, without prior written authorisation is strictly prohibited.
By submitting content (messages, photos, project descriptions, etc.), you grant KlimaGrid a non-exclusive, royalty-free licence limited to operating the Service, moderation and improvement of the platform. You warrant that you hold the necessary rights to the content submitted.
12. Prohibited uses
You expressly undertake not to, without this list being exhaustive: use the Site for illegal or fraudulent purposes; create multiple accounts to circumvent applicable limitations; use any robot, scraper, crawler or other automated means to access the Site or extract data from it; circumvent security measures; transmit viruses or any malicious code; reverse-engineer the application code; or operate the Site for competing purposes.
13. Personal data and confidentiality
The processing of your personal data is governed by our Privacy Policy, which details the purposes, legal bases, recipients, retention periods and your rights (access, rectification, erasure, portability, objection, restriction) in accordance with Regulation (EU) 2016/679 (GDPR) and the Luxembourg law of 1 August 2018.
You can exercise your rights at any time from your personal area (data export, account deletion) or by writing to [dpo@klimagrid.com]. The competent supervisory authority is the Luxembourg National Commission for Data Protection (CNPD).
14. Availability and maintenance
KlimaGrid implements reasonable technical means to ensure the availability of the Service but does not guarantee uninterrupted or error-free operation. Maintenance operations, updates or technical interruptions may affect access to the Site. To the extent possible, these interruptions will be announced in advance.
15. Limitation of liability
Without prejudice to mandatory consumer-protection provisions: KlimaGrid shall not be liable for indirect damages (loss of profit, loss of opportunity, harm to reputation) resulting from use of the Site; KlimaGrid does not guarantee the quality, conformity or safety of services performed by Installers; KlimaGrid shall not be liable for the consequences of financial decisions made on the basis of the indicative estimates provided by the Site.
In any event, KlimaGrid's total liability towards any User, for all causes combined, is limited to the amounts actually paid by that User to KlimaGrid during the twelve (12) months preceding the event giving rise to liability, or €500 if that amount is higher.
16. Indemnity
You will indemnify KlimaGrid against any claim, action or judgment resulting from your breach of these Terms, your use of the Site contrary to its purpose, or the inaccuracy of the information you have provided.
17. Suspension and termination
You may delete your account at any time from your personal area. Deletion results in the anonymisation of your profile and immediate revocation of all your active sessions; quotes and messages already exchanged are retained by the Installers concerned in accordance with their legal obligations.
KlimaGrid may suspend or terminate your account without notice in the event of manifest breach of these Terms, fraudulent use, abusive behaviour towards other Users, or for any legitimate reason. In non-urgent cases, prior warning will be sent by email.
18. Modification of the Terms
KlimaGrid reserves the right to modify these Terms at any time, in particular to reflect legal, regulatory, technical or functional changes to the Service. The applicable version is the one in force at the date of your use of the Site. Material changes will be announced by email to registered Users at least fifteen (15) days before they take effect.
19. Governing law and jurisdiction
These Terms are governed by Luxembourg law. Any dispute relating to their formation, interpretation, performance or termination falls within the exclusive jurisdiction of the courts of Luxembourg-Ville, subject to mandatory consumer-protection rules that may designate another jurisdiction (notably the jurisdiction of the consumer's domicile).
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission provides an online dispute-resolution platform accessible at https://ec.europa.eu/consumers/odr.
20. Contact
For any question relating to these Terms or to the Service, you may write to us at [contact@klimagrid.com] or via the contact form available on the Site.